Inbox
Gmail, Outlook and IMAP in one shared inbox, with the customer's Shopify profile and actions sitting right next to every thread.
Replies that fill themselves
Saved replies with variables, one keystroke away. Apply a macro and the customer name and order number are already in place.
- One keystroke awayInsert macro with cmd + / from the composer. Search, arrow down, enter.
- Automatic actions on applyA macro can add a tag, set priority, assign or snooze in the same gesture.
- Suggested when it mattersTags and rules surface the right macro with a Suggested badge; the AI can draft a reusable macro from the thread itself.
Hi, any news on my order? I placed it last week and the tracking still says pending.
Automation you can trust before you enable it
When a new email arrives, enabled rules run top to bottom: tag, assign, close, snooze, set priority. And every rule can be tested in a sandbox against a draft email, with zero writes.
- When and Then, in plain blocksConditions like Subject contains, Customer LTV, AI intent and sentiment. Actions from tagging to round-robin assignment.
- A sandbox, not a leap of faithTest the rule on a fictional email with a fabricated customer. Condition-by-condition trace, nothing written.
- Money stays humanRules can suggest a refund macro, never fire it. An operator confirms or dismisses.
The whole customer, next to the reply box
Every thread is matched to the Shopify customer automatically. Orders, lifetime value and the activity timeline live in the side panel, and the actions live in the composer.
- Matched automaticallyExact match on the sender email, or the order number in the subject. Fix it manually anytime.
- Context that countsOrders, LTV, average order value, the main order card with payment and fulfillment badges.
- Refund, tracking, discountThree Shopify actions from the reply box, each written to an immutable audit log.
Hi, I'd like a refund for my Glow Serum, it arrived damaged.
Filter the chaos into saved views
Stack filters, watch the list shrink, then save the result as a view: shared with the workspace or private to you.
- Every dimension you needStatus, assignee, mailbox, tag, priority, spent, country, even Recognised customer.
- Shared or privateWorkspace views for the team, My views for you. Set one as the workspace default.
Three kinds of customer segments
System segments out of the box, workspace segments for the team, private ones for you. Live match counters and CSV export included.
- System: ready on day oneAll recipients, Customers, and VIP with an LTV threshold you can edit.
- Filters that composeOrder count, total spent, country, Shopify tags, marketing consent, recency.
- Take it with youExport any segment to CSV. Your customer list stays yours.
Customers with LTV ≥ €100.
Private (only me)
One suite, zero seams
Where it plugs into the suite
Modules read and write the same data. These links are live in the product, not integrations you have to build.
Works with
Questions, answered
In the EU (Frankfurt). Hivenue stores threads and attachments on EU-hosted infrastructure; OAuth tokens and IMAP passwords are encrypted with AES-256-GCM, and everything travels over TLS. You stay the data controller, Hivenue acts as a data processor.
See the Inbox on your store.
Fifteen minutes, your data, the whole suite around it.