This policy explains what personal data Hivenue LLC collects, why we use it, who we share it with and what you can ask us to do with it. It covers hivenue.co, the Hivenue application at app.hivenue.co, and the services you connect to it.
1. Who we are
Hivenue is offered by Hivenue LLC, a limited liability company registered in Wyoming, United States. Registered address: 33 N Gould St, Sheridan, WY 82801, United States. Contact: support@hivenue.co.
Hivenue LLC is the controller of the data about visitors to this website and about our own customers: their accounts, billing and support requests.
When a customer puts data into a workspace or connects a service to it, including data about that customer's own clients and store visitors, the customer is the controller and Hivenue LLC processes that data on their behalf and on their instructions.
2. The data we collect
We only collect the categories below, and only when the related feature is used.
- Account data: name, email address, password (stored as a hash) or the identity returned by Google sign-in, workspace name and role.
- Billing data: plan, billing period, invoices and the payment status returned by our payment provider. We never see or store full card numbers.
- Workspace content: tasks, briefs, scripts, comments, files and videos that you and your team create or upload.
- Store and advertising data: products, orders, customers and costs from a connected Shopify store, and ad accounts, campaigns, creatives and spend from a connected Meta account, within the permissions you grant.
- Email data: if you connect a Gmail or Microsoft Outlook mailbox, the messages, attachments and metadata needed to show, sync and send email from the workspace.
- Store visitor data: if a customer enables the storefront chat or session recordings on their store, the messages and contact or order details visitors provide, and for recordings the structure of the pages viewed, clicks, scrolls and other interactions, and a browser identifier.
- Technical data: IP address, browser and device type, pages requested and error logs, used for security and to fix faults.
- Usage and performance data: the screens opened, clicks and load times inside the application, used to make Hivenue faster and to find problems.
- Support messages: what you write to us and our replies.
3. How we use it
Each use has a legal basis where the law requires one.
- To provide the service, run your account and the features you switch on: performance of our contract with you.
- To take payments and issue invoices: performance of the contract and our legal obligations.
- To keep the service secure, prevent abuse and fix faults: our legitimate interest in running a safe service.
- To answer support requests: performance of the contract or our legitimate interest.
- To send service emails and, to customers, product news: our legitimate interest, with an unsubscribe link in every product email.
We do not sell personal data, and we do not use it for advertising.
4. Google and Microsoft data
When you connect Gmail, Hivenue asks permission to read your messages and to send email on your behalf, so the workspace can show your conversations, keep them in sync and send the replies you write. When you connect Microsoft Outlook, Hivenue asks permission to read and write your mail, send email and keep access while you are signed out, for the same purposes and to save draft attachments.
Hivenue's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use this data only to provide the features you see in the workspace. We do not use it for advertising, we do not sell it, and we do not use it to develop, improve or train generalized AI or machine learning models. People at Hivenue do not read it unless you ask us to, it is needed for security, or the law requires it.
You can disconnect a mailbox at any time from the workspace settings or from your Google or Microsoft account.
5. AI features
Some features send workspace content to an AI model provider to produce a result, for example a draft script or an answer. Requests are made from our servers, using our account with the provider or, where a workspace has set one up, the customer's own key. We send what the feature needs to produce the result.
What the provider may do with that content is governed by its terms with us or with the customer. AI output is generated automatically and can be wrong: check it before you rely on it.
6. Who we share it with
We use a small number of service providers to run Hivenue. They process data for us and only for the purposes above.
- Vercel: application and website hosting.
- Supabase: database, authentication and file storage.
- Stripe: subscription payments and invoices.
- Resend: delivery of account and service emails.
- Anthropic and OpenAI: the AI features described above.
The services a customer connects to their workspace, such as Shopify, Meta, Google, Microsoft or Slack, are chosen by that customer and handle data under their own terms.
We may disclose data where the law requires it, or to protect the rights and safety of our users and of Hivenue. If Hivenue LLC is involved in a merger or sale, data may move with the business, under this policy.
7. International transfers
Hivenue LLC and some of our providers are based in the United States and other countries outside the European Economic Area. When personal data from the EEA, the United Kingdom or Switzerland is transferred there, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses made available by those providers.
8. How long we keep it
- Account and workspace data: while the account is open. After an account or workspace is deleted, we delete or anonymise the data within a reasonable period.
- Invoices and accounting records: for as long as tax and accounting law requires.
- Session recordings: up to 30 days.
- Server and error logs: a short period, then deleted.
- Backups: overwritten on their own cycle, so deleted data can remain in a backup for a limited time. Backups are not used to restore deleted content.
9. Security
Data is encrypted in transit and at rest. Each workspace is kept separate from the others at the database level, not only in the interface. Access to production systems is limited to the people who need it to run the service. No system is perfectly secure: if a breach affects your data, we will tell you and the authorities as the law requires.
10. Your rights
Depending on where you live, you can ask us for a copy of your personal data, to correct or delete it, to restrict or object to its use, or to receive it in a portable format. Where we rely on your consent, you can withdraw it at any time.
Write to support@hivenue.co. We will answer within 30 days. If you are in the EEA or the United Kingdom, you can also complain to your local data protection authority.
If your data reached us through a store that uses Hivenue, for example as a customer of that store, please contact the store first. We will help them answer you.
12. Children
Hivenue is a business product. It is not meant for children, and accounts are for people aged 18 or over.
13. Changes
If we change this policy in a way that matters, we will tell customers by email before the change takes effect. The date at the top of this page shows the current version.
14. Contact
Hivenue LLC, 33 N Gould St, Sheridan, WY 82801, United States. Email: support@hivenue.co.