How to delete your account, a workspace or the data a connected service brought in, and what happens after you ask.
Delete your account
Write to support@hivenue.co from the email address of the account and ask us to delete it. We will check that the account is yours, delete it and confirm when it is done.
Delete a workspace
A workspace administrator can delete the workspace from its settings. This removes the tasks, creative work, files and connected service data of that workspace for every member.
Disconnect a service
Removing a connected service in the workspace settings revokes Hivenue's access and stops any further exchange of data. Data it already brought in is deleted with the workspace, or earlier if you ask us.
If you connected a Meta account
You can remove Hivenue from your Facebook account under Settings and privacy, then Settings, then Business integrations. This stops Hivenue's access. To delete the data Hivenue already received from Meta, disconnect Meta in the workspace settings or write to support@hivenue.co, and we will confirm when it is deleted.
What happens next
We delete or anonymise the data within a reasonable time after the request. Two things remain: records the law requires us to keep, such as invoices, and backups, which are overwritten on their own cycle and are never used to bring back deleted content.
Get a copy first
Before you delete anything, you can ask for an export of your workspace data at support@hivenue.co.
Contact
Hivenue LLC, 33 N Gould St, Sheridan, WY 82801, United States. Email: support@hivenue.co.